This Privacy Policy explains how Prime Properties BLR (“we”, “us”, “our”) collects, uses and protects the personal information you share with us when you enquire about our properties, including through our Facebook and Instagram lead forms, our website, WhatsApp, and phone.
1. Information we collect
When you submit an enquiry, we may collect:
- Your name
- Your phone number (including your WhatsApp number)
- Your email address, if you provide it
- Your property preferences, such as budget, preferred location, and BHK / property type
- Any messages you send us on WhatsApp or other channels
- Basic details about the ad or form you responded to (for example, the campaign or form name and the time of submission)
We do not collect payment card details, passwords, or government ID numbers through our lead forms.
2. How we use your information
We use your information only to:
- Contact you about your property enquiry by phone call and WhatsApp message
- Share project details, pricing, availability, and site-visit options that match your preferences
- Schedule and follow up on site visits and calls
- Maintain a record of your enquiry and our conversations so that our team can serve you better
- Comply with legal obligations
We do not sell your personal information.
3. How we contact you
By submitting an enquiry form, you agree that we may contact you by phone and on WhatsApp about your enquiry. You can stop WhatsApp messages at any time by replying STOP. You can also ask us to stop contacting you by writing to the email address below.
4. Who we share your information with
We share your information only with service providers who help us respond to your enquiry, and only as much as they need to do so:
- Meta Platforms (Facebook / Instagram), where you submitted the lead form
- Our CRM provider which stores enquiry records for our sales team
- Our WhatsApp messaging provider which delivers WhatsApp messages
- Our automation provider which routes enquiries to our team
These providers process your information on our behalf and are not permitted to use it for their own purposes. We may also disclose information if required by law.
5. How long we keep your information
We keep your enquiry information for as long as needed to respond to your enquiry and for up to 24 months afterwards, unless a longer period is required by law or you become our customer. After this, we delete or anonymise it.
6. How we protect your information
We use reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No method of storage or transmission is completely secure, but we work to protect your information from unauthorised access, loss, or misuse.
7. Your rights
Under applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
- Ask what personal information we hold about you
- Ask us to correct or update your information
- Ask us to delete your information
- Withdraw your consent to be contacted at any time
To make a request, contact us using the details below. We will respond within a reasonable time.
8. Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown above.
10. Contact us
Prime Properties BLR
Bengaluru, Karnataka, India
Email: info@primepropertiesblr.com
Phone: +91 82962 66411